Ryzor Solutions ("Ryzor," "we," "us," or "our") respects privacy and is committed to handling personal information responsibly. This Privacy Policy describes our practices for the website at https://ryzorsolutions.com, our business communications, and AI automation services we provide to business customers.
This policy is written for users and business contacts in the United States and Canada. Privacy laws vary by jurisdiction and may apply differently depending on where a person lives, the type of information involved, how a service is configured, and whether Ryzor is acting for its own purposes or processing information on behalf of a business customer.
1. Scope of this Privacy Policy
This policy applies when you:
- visit or interact with our website;
- submit a contact, demo, service, or other enquiry form;
- communicate with us by email, phone, text message, or other channels;
- become a business customer, prospective customer, supplier, or partner; or
- interact with an AI automation solution that Ryzor operates for its own business purposes.
When Ryzor processes personal information on behalf of a business customer through an AI receptionist, booking workflow, missed-call text-back, CRM automation, website chat assistant, or similar service, that business customer may control why the information is processed. In those situations, the customer's own privacy notice and service agreement may apply in addition to this policy.
2. Personal Information We May Collect
Information you provide directly
- Name, email address, phone number, company name, job title, and business contact details.
- Information you include in forms, emails, messages, support requests, or service enquiries.
- Account, billing, transaction, and service configuration information when you become a customer.
- Information provided when you request access, correction, deletion, or another privacy right.
Information processed through AI and communications services
Depending on the service and configuration, our systems may process information such as call or message content, transcripts, caller or sender contact information, appointment requests, booking details, lead details, customer questions, service preferences, notes, review-request status, and communication history.
If call recording or transcription is enabled, the business using the service is responsible for providing notices or obtaining consent where required by applicable law.
Technical and website information
We may receive technical information such as IP address, browser type, device type, operating system, referring pages, approximate location derived from IP address, access times, and website logs. Our website also uses essential session and security technologies needed to operate features such as the administrator dashboard and form protection.
3. How We Use Personal Information
We may use personal information to:
- respond to enquiries and provide requested information;
- provide, configure, support, maintain, and improve our services;
- operate AI reception, booking, lead follow-up, website chat, missed-call recovery, and related automation workflows;
- authenticate users and protect website and service security;
- process billing and manage customer relationships;
- communicate about service changes, support matters, and administrative issues;
- send marketing communications where permitted by law and consistent with your choices;
- detect misuse, fraud, security incidents, or unlawful activity;
- comply with legal obligations and enforce our agreements; and
- create aggregated or de-identified information that does not reasonably identify an individual.
4. AI Systems and Automated Processing
Some Ryzor services use artificial intelligence or automated rules to respond to questions, classify enquiries, collect lead details, route messages, support scheduling, create summaries, or trigger follow-up steps. AI output can be incomplete or inaccurate and should not be treated as a substitute for human judgment where a decision has legal, financial, medical, safety, or similarly significant consequences.
Where third-party AI, communications, hosting, CRM, calendar, or automation providers are used, their handling of information is governed by the relevant service configuration, contractual terms, and applicable law. We use service providers only for business purposes connected to providing or operating our services and do not authorize them to use customer information for unrelated purposes except as permitted by contract or law.
5. How We Disclose Personal Information
We may disclose personal information to:
- Service providers and subprocessors that support hosting, communications, AI processing, scheduling, CRM, email delivery, security, analytics if enabled, payment processing, or technical support.
- Business customers when information is collected or processed through a solution operated for that customer's business.
- Professional advisers such as lawyers, accountants, insurers, and auditors when reasonably necessary.
- Government, law-enforcement, regulatory, or legal authorities where disclosure is required or permitted by law.
- Parties to a corporate transaction such as a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.
We do not currently sell personal information for monetary consideration. We also do not currently use personal information collected through this website for cross-context behavioral advertising. If our practices change in a way that creates a right to opt out under applicable law, we will provide the required notice and choice mechanisms.
6. Cookies and Similar Technologies
We use essential technologies that support website operation, security, sessions, and form functionality. If we later enable analytics, advertising, or other non-essential tracking technologies, we will update this policy and provide any consent or opt-out controls required by applicable law.
7. Marketing Email and Text Messages
We may send business or marketing communications when permitted by law. In the United States, commercial email is subject to requirements such as accurate sender information and a working opt-out mechanism. In Canada, commercial electronic messages may require express or implied consent and must include sender identification and an unsubscribe mechanism where applicable.
You can unsubscribe from marketing email using the link or instructions in the message. For marketing text messages, you may use the opt-out instructions provided in the message, such as replying STOP where supported. Service or transactional communications may still be sent when necessary to provide a requested service or manage an existing relationship.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and accounting records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting security. Retention periods vary depending on the type of information, the service configuration, contractual requirements, and applicable law.
Business customers may have separate retention settings or instructions for information processed through their automation workflows.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
10. International and Cross-Border Processing
Ryzor and its service providers may process information in the United States, Canada, or other countries where our providers operate. Privacy and government-access laws may differ from those in your home jurisdiction.
For Canadian personal information processed outside Canada, we seek to use contractual and organizational measures appropriate to the service and applicable law. Where Quebec privacy law applies, cross-border transfers may require a privacy impact assessment and appropriate contractual safeguards.
11. Your Privacy Rights
Depending on your location and the law that applies, you may have rights to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of personal information, subject to legal exceptions;
- obtain a portable copy of certain information where required by law;
- withdraw consent where processing is based on consent, subject to legal or contractual limits;
- object to or opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
- limit certain uses or disclosures of sensitive personal information where applicable; and
- appeal certain decisions about privacy requests where applicable.
To exercise a privacy right, email support@ryzorsolutions.com with the subject line Privacy Request. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law and may be required to provide proof of authority.
12. United States Privacy Rights
Several U.S. states provide privacy rights to residents when statutory thresholds and other requirements are met. Depending on the applicable law, those rights may include access, correction, deletion, portability, and opt-out rights relating to sale, targeted advertising, or certain profiling.
California: If the California Consumer Privacy Act, as amended, applies to Ryzor in a particular context, California residents may have rights to know or access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service and pricing for exercising privacy rights. Ryzor does not currently sell personal information for money or use website visitor information for cross-context behavioral advertising.
Global Privacy Control: Where applicable law requires recognition of a qualifying browser-based universal opt-out signal, we will process the signal as required for the browser or device from which it is sent.
13. Canadian Privacy Rights
Where Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies, individuals may request information about our handling of personal information, access personal information under our control, request correction, withdraw consent subject to legal or contractual restrictions, and challenge our compliance.
Privacy obligations may also arise under substantially similar provincial private-sector laws, including laws in Alberta, British Columbia, and Quebec. Quebec residents may have additional rights and protections under Quebec's private-sector privacy legislation, including rights related to consent, access, rectification, portability in applicable circumstances, and certain automated processing or de-indexation rights where the statutory conditions are met.
14. Information About Children
Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 through this website. If you believe a child has provided personal information to us, contact us so we can review and address the situation.
15. Third-Party Websites and Integrations
Our website or services may link to or integrate with third-party platforms such as calendars, CRMs, telecommunications providers, payment processors, or other software. Their privacy practices are governed by their own notices and contracts. We are not responsible for third-party privacy practices outside our control.
16. Changes to This Privacy Policy
We may update this policy as our services, technology, vendors, or legal obligations change. The "Last updated" date at the top will show when the policy was most recently revised. When required by law, we will provide additional notice or obtain consent for material changes.
17. Privacy Contact
Privacy Officer — Ryzor Solutions
Email: support@ryzorsolutions.com
Website: https://ryzorsolutions.com
If you are a customer end-user whose information is being processed through a Ryzor-powered workflow operated by another business, you may need to contact that business first because it may control the relevant information and privacy request process.